As the COVID-19 pandemic continues to push eCommerce transactions, it is more important now than ever to stay ahead of the looming threat of online fraud.
Did you know that for every $1 lost to chargebacks, it actually costs the merchant $3? If you think that is surprising, did you know that if a person successfully gets away with committing friendly fraud once, they are likely to commit the same fraud +9 more times?
We started a conversation with Jan Richard, Director Strategic Partnerships with Arvato, and Whitney Anderson, CEO and Co-Founder of Fraud.net, to discuss the recent trends surrounding eCommerce fraud, the ideal interaction between AI and Manual Review, and what to expect over the upcoming months.
